Ultra88 Privacy Policy — How We Protect Your Data
This document clearly explains how ultra88 collects, uses, stores, and protects the personal information of Malaysian users. Your privacy is our priority.
Effective date: 1 January 2026. This version supersedes all previous versions.
1. Information We Collect
When you register or use the ultra88 platform, we collect several categories of information to ensure the service runs smoothly and securely.
Account Information
This includes your full name, date of birth, email address, phone number, and other details you provided during registration. This information is required to verify your identity and process financial transactions in Malaysian Ringgit (MYR).
Device & Browser Information
We collect technical information such as IP address, device type, operating system, browser version, screen resolution, and access time. This data helps us detect suspicious activity and optimise the user experience across different devices.
Payment Information
To process deposits and withdrawals in MYR via DuitNow, FPX, or bank transfer, we retain transaction records including date, amount, payment method, and transaction status. We do not directly store credit card numbers or full bank account details — this sensitive data is handled by approved payment processors.
Platform Usage Data
Activity records including games played, bets placed, session duration, page navigation, and interactions with platform features. This data is used to improve our services and identify usage patterns that require attention.
2. How We Use Your Information
Ultra88 uses collected information solely for the following purposes and will not use it beyond the stated scope without your consent:
- Account management: Creating and maintaining user accounts, processing registrations, and verifying identity.
- Transaction processing: Handling deposits, withdrawals, and financial records in MYR accurately and securely.
- Customer support: Helping us resolve enquiries, technical issues, and account matters more quickly and effectively.
- Platform security: Detecting fraud, preventing account abuse, and monitoring suspicious activity.
- Regulatory compliance: Meeting applicable legal and regulatory obligations, including anti-money laundering requirements.
- Service improvement: Analysing usage patterns to improve the interface, game selection, and overall experience for Malaysian users.
3. Cookies & Tracking Technologies
The ultra88 platform uses cookies and equivalent tracking technologies to enhance functionality and improve your experience. Cookies are small files stored on your device when you browse our platform.
Types of Cookies Used
- Session cookies: Required to maintain your login during an active session and ensure the platform functions correctly. These cookies are automatically deleted when you log out or close your browser.
- Preference cookies: Saves your language settings, layout preferences, and display options so you don't need to reconfigure them each time you visit the platform.
- Analytics cookies: Helps us understand how users interact with the platform — which pages are visited most, time spent, and navigation paths. This data is collected in aggregate and is not linked to any individual's identity.
You can manage or block cookies through your browser settings at any time. However, blocking session cookies may affect the login function and overall platform usability.
4. Data Storage, Security & Third-Party Sharing
Storage & Retention Period
Your personal data is stored on encryption-protected servers. ultra88 retains information only for as long as necessary to fulfil the purpose of collection or as required by applicable law. Following account closure, certain records may be kept for a prescribed period for regulatory compliance purposes before being securely deleted.
Technical Security Measures
All communications between your device and ultra88's servers are protected by SSL/TLS encryption. Passwords are stored in hashed form using modern algorithms and cannot be viewed by any of our staff. Access to user data is restricted to personnel with a legitimate operational need.
Sharing Information with Third Parties
Ultra88 does not sell or rent users' personal information to third parties for marketing purposes. We may share necessary data with:
- Approved payment processors to facilitate financial transactions in MYR.
- Technical service providers who assist with platform operations, subject to strict confidentiality agreements.
- Relevant authorities where required by law or a valid court order.
5. User Rights & How to Contact Us
As an ultra88 platform user, you have rights regarding your personal data that you may exercise at any time:
You may request to know what personal data we hold about you and how it is used.
If any information is inaccurate or outdated, you have the right to request a correction through your account settings or customer support.
You may request the deletion of your personal data, subject to any applicable legal record-retention obligations.
Changes to This Privacy Policy
Ultra88 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via an in-platform notice or email. The latest version is always available on this page with a clear effective date.
How to Contact Us
For any enquiries, data access requests, or privacy-related complaints, please contact our team:
- Email: [email protected]
- Live chat: Available 24 hours via your account
- Section FAQ for self-help guides on account privacy and security
Still Have Questions About Your Privacy?
View section FAQ for a quick response, or log in to contact ultra88 customer support directly.